Tips on Navigating Your Online CLE Course Experience

Technical FAQs

The website is not displaying properly. What should I do? 

We’re always making updates to our website. Clearing your cache can ensure that the website is up to date. Select the browser you are using from the list below for instructions on how to clear your cache:

How do I bookmark my e-Learning Center for future use?

Select the browser you are using from the list below for instructions on how to bookmark ""

Why won't my course video play? 

Please ensure your browser and operation systems are up to date and meet our recommended requirements here. If you continue to experience difficulty launching a video in your course, we recommend trying an alternate browser. If this does not remedy your issue, please contact our vendor's technical support team at 866-702-3278 or

I’m getting an error message “ERR_TOO_MANY_REDIRECTS”. What should I do?

Clearing your cache should fix this problem. See the links above for instructions on how to clear the cache on different browsers.

Viewer Interface Tips & FAQs

Audio & Video

1. To pause the video click on  ( II ), to resume viewing click on the arrow ( > )
2. Once your course video appears, you must view all of the chapters for the course, without skipping ahead, to earn your CE credit
3. To enlarge the video screen, click on the icon on the bottom right of the video ( [  ] )
4. As a reminder, be sure to adjust your volume and take it off of mute

Certificate Checklist: You can track your progress with your online CLE process and required steps by clicking on the "Certificate Checklist" tab on the left-hand side of the course video. All steps that have been completed show a green checkmark. 

How do I get my Course Certificate?
To receive a Certificate of Completion you must:
1. View all of the Chapter recordings in order
2. Hit all checkpoints.

Technical Assistance

Our technical team will respond to inquiries outside operating hours within approximately 24 business hours. 

Available Monday – Friday, 8:00 a.m. – 8:00 p.m. ET.

Phone: 1-866-702-3278


Chat: Click the blue widget in your lower right screen to generate a support ticket

Make sure your system meets the technical requirements click here for our System Check